Yes tag was launched recently by Yes bank and offers a ‘conversational smart banking’ experience and can be used to bank via five messaging platforms namely Facebook Messenger, Twitter, Skype, Telegram and WeChat.
Users can launch Facebook Messenger app from Yes Tag and send ‘BAL’ to the Yes bank bot to know their account balance. Customers can also check their recent transactions, do a fixed deposit enquiry, request a cheque book and much more. The chat bot based Yes Tag can also transfer funds to registered beneficiaries.
“Yes Tag’s smart bot will soon recharge customers’ mobile/DTH, hotlist cards, register for e-statements, and even pay their bills,” said Ritesh Pai, Senior President & Country Head, Digital Banking, YES BANK.
The service is completely secure as financial transactions need to be authenticated by a six digit ‘social security code’ set by the user at the time of registration.
“Yes bank is also working on developing advanced artificial intelligence and multi-lingual proficiencies for these services,” said the bank.
Yes bank, India’s fifth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India.
It was founded by Rana Kapoor in 2004.