HOME > BUSINESS > Reliance Jio preview offer runs into activation delays as outlets swamped with CAFs

Reliance Jio preview offer runs into activation delays as outlets swamped with CAFs

jio-preview-offerWhile long lines of people queuing up outside Reliance Digital outlets for preview SIM cards may be good news for Jio, it has also meant long delays in activation of these cards.

At least some Reliance Digital outlets are unable to cope with the huge demand and are struggling to process and scan the documents submitted by those buying SIMs are the preview offer.

“We were doing 4 or 5 activations a day,” says an employee at a small Reliance Digital Express outlet in Kerala. “Now we’re selling 60 a day.”

With just two employees, the store has no option but to divert all manpower to simply selling the connections. While earlier, they would activate all connections on the same day, now unprocessed CAFs or customer acquisition forms are piling up.

“It could take days to clear the backlog,” says the employee when we ask them when the connection will be activated.

LYF IN THE FAST LANE

The delays are being felt mostly by those who are buying a second SIM for use in their existing 4G handset. These SIMs can only be bought from Reliance Digital and RD Express stores, which is what is causing the huge pile-up.

However, you can also get Jio SIMs with preview offers when you buy new handsets, especially LYF-branded ones. And these handsets can be bought from most smartphone retailers.

These retailers also have their own stock of Jio SIMs to be given free with new handsets. The customer acquisition forms for these handsets are not routed through Reliance Digital, but is given directly to Jio.

These forms — which are submitted are third-party retailers — are processed quicker. According to our inquiries, connections bundled with new handsets from independent retailers is being processed on the same day or the next day. This would indicate that activation at Jio’s end is happening smoothly, while some amount of bottlenecks are present at Reliance Digital outlets.

HUGE DEMAND

With competitors piling on pressure on Jio to reveal its 4G tariff, the company is racing against time to bring as many high-end users onboard its network as possible.

Jio now offers free SIMs on practically every 4G phone out there in the market. However, some Reliance Digital outlets are providing 4G SIMs only if the handset you are carrying in is included in the official list of ‘preview offer’ devices issued by Jio.

The company currently offers preview offers for handsets from Samsung, LG, Micromax, Panasonic, TCL, Yu, Karbonn, Gionee, Alcatel, XOLO and Asus. More brands are added based on the capability of Reliance Digital outlets to cope with the incoming customer traffic.

The company, meanwhile, seems to be pleasantly surprised at the enthusiastic customer response that its offer has generated. RIL’s official facebook handle has retweeted photos of long queues outside the Reliance Digital outlets.

In fact, the primary reason for restricting SIM sales to only a few brands was to prevent total chaos at Digital outlets. While the company has largely succeeded in ensuring a smooth roll-out, the real test of its strategy will come this week.

The long queues outside the outlets should also be making Jio’s rivals jittery, as it is their customers who are lining up outside these stores desperately for free data and voice calls.

Adjusted for purchasing power parity, India has one of the most expensive data tariffs in the world, and the entry of players like Jio is expected to make wireless Internet affordable for everyone.
[socialpoll id=”2384289″]

Follow ULTRA.news
PRICE CUT: Reliance Jio launches two new plans at Rs 295 & 449 4G operator Reliance Jio is all set to announce two new tariff plans this week, and both will offer 1.2 GB per day instead of the 1 GB per day that users currently get. Validity will remain at 84 days.The plans will be listed on the company's website this week.It will al...
Reliance Jio to withdraw Rs 399 plan next week Most customers of Reliance Jio, the country's largest telecom operator by volumes, will not be able to get the 84GB-for-399 plan starting next month, the company's deputy chief financial officer V Srikant said on Friday.Asked how the company's average revenue per user (billi...
Surprisingly, Reliance Jio is already profitable at PAT level Reliance Jio has reported revenue of Rs 7,213 cr, including GST, and an operating profit of Rs 261 cr for the second quarter of the financial year.However, after deducting costs related to the wear and tear of its machines, Reliance Jio reported a pretax loss of 414 cr. This...
Reliance Jio breaks even on opg level, 9.62 GB avg consumption per month Reliance Jio has reported revenue of Rs 7,213 cr and an operating profit of Rs 261 cr for the second quarter of the financial year.Per capita data consumption was 9.62 GB per user per month.Average voice consumption was 626 minutes per month during the period, it added. ...
BSNL to increase minimum broadband speed to withstand Jio Fiber Existing BSNL plansState-owned telecom provider Bharat Sanchar Nigam Ltd will increase the speed cap on all its DSL and Fiber broadband plans to 10 Mbps. At present, most plans have a speed cap of 4 Mbps.However, higher speeds will be available only in areas which are re...
Reliance Jio quarterly numbers to be announced today; new tariff plans eyed Reliance Industries, the parent of telecom operator Jio, will announce its quarterly performance numbers at around 5 pm today.Besides its core oil and gas business, the company will give an update on the operations of its telecom unit.Some in the market even expect it t...
Reliance Jio to launch new plans on Thursday, offers 100% cashback Reliance Jio, India's most popular wireless data provider, said it will introduce new plans from Oct 19, and that it was offering "100%" cashback on its popular recharge of Rs 399 that gives three months of services.In a promotion put up on its website, the company said the ...
Idea, Airtel offer 84 GB 4g data for Rs 400 to target users Airtel PlansIdea Cellular and Bharti Airtel are offering 1 GB of 3G or 4G data per day for 84 days at a price of around Rs 400 in select circles, including voice benefits, matching Jio's lowest tariff.The offer is available only for targeted users.For example, for so...
To arrest subscriber decline, Idea offers 84 GB, on-net calls for 230 rupees Idea Cellular, the third largest telecom operator in India by revenue, has started offering new customers 84 GB and free on-net calls for 84 days for just Rs 230 in the Kerala circle.Similar schemes are likely to have been launched in other circles as well.It also offers ...
Idea Cellular offers 28 GB 3G/4G data for Rs 250 Idea Cellular, which has been under pressure in recent months due to aggressive offerings from rivals Bharti Airtel and Reliance Jio, has unveiled a new promotional offer that gives 1 GB per day for 28 days at a price of around Rs 250.Unlike other plans, this one does not off...
RCom likely to shut more 2G, 3G networks, sell the spectrum Reliance Communications, which announced it was abandoning plans to merge with Aircel Cellular, indicated that it would focus on two segments - 4G and wired. Within wired, it would focus on enterprise services.The disclosure indicates that the company, -- which recently shut ...
JIO IMPACT: India mobile data usage up 500%, price down 97% in 1 year The average data consumed by wireless users in India has increased five fold in the last year one year, even as prices crashed by 97% due to the launch of Reliance Jio.For India as a whole, the total consumption of wireless data touched 4.3 bln GB in the three months from Ap...
Idea Cellular expects 7-fold increase in data consumption in one year Idea Cellular, one of India's top telecom companies, is working with the assumption that its users will increase their data consumption from the present level of around 2.2 GB per month per head to 15 GB per month by next year, CEO Himanshu Kapania said."Idea is planning on ...
Reliance Jio, Vodafone & Airtel conducting pre-5G trials – ZTE All three of India's top mobile networks -- Bharti Airtel, Vodafone and Reliance Jio -- are currently conducting trials of a key 5G technology that makes use of a very high number of antennas to increase the capacity of the network, David An, the technology head of ZTE said toda...
Indian satellite broadband could become cheap next year as capacity doubles GSAT-19 | ISRO India is likely to see a massive increase in the amount of satellite broadband connectivity, including that for hand-held devices, over the coming months with the operationalization of three new satellites, AS Kiran Kumar, secretary to the department of space said...
Reliance Jio to tie-up with Den Networks for fiber launch? A day after Reliance Industries said it would not comment on media speculation about acquisition talks with Den Networks, the cable company has issued a largely identically worded statement. However, the statement seemed to indicate the possibility of a tie-up or agreement rathe...
Is Reliance Jio about to acquire Den Networks? Reliance Industries refused to deny or confirm media reports about its telecom unit Jio being in talks to acquire cable operator Den Networks.Shares of Den Networks, one of India's largest cable networks, are up 6.2%, having opened higher on the news."We are unable to co...
TRAI forcing the shut down of 2G networks – Idea Cellular CEO Idea Cellular CEO Himanshu Kapania said sector regulator TRAI was forcing telecom operators to shut down their older networks as it pushes for the adoption of newer technologies, seeking urgent intervention from the government.Kapania said the move towards phasing out of old...
Reliance Jio offers iPhone 8 at Rs 9,200 effective price, here’s how to book Reliance Jio has opened pre-booking for the new Apple iPhone with an effective price of just Rs 9,200 under a dual cashback offer.The sticker price of iPhone 8 is Rs 64,000 in Jio stores.However, if you buy the device along with a 12 month contract of services from Jio,...
Why Reliance Jio’s new 90GB-for-799 plan is bad news for Bharti Airtel, Idea Cellular Reliance Jio, the country's largest internet service provider, will unveil a new tariff plan for iPhone 8 users that will offer 90 GB of 4G data for Rs 799 over a 28-day period, media reports said.That works out to Rs 8.88 per GB, which is almost half the rate valid for a com...
Idea Cellular raises 4G plan prices by 25%, 84-day pack now at Rs 505 Even as Reliance Jio continues its slow move towards 'full pricing' of its services, rival Idea Cellular has taken a step towards increasing promotional 4G pack prices across its tariff cards.While the operator was offering 1GB data per day for 84 days at around Rs 400 in ke...
50% of Idea Cellular cell-sites now have 3G or 4G Idea Cellular said it has now achieved 3G or 4G penetration for 50% of its cell-sites."Idea added nearly 50,000 broadband sites over the last 12 months period ending August ’17, growing its broadband footprint to cover 5,888 Census towns and nearly 105,755 villages, reaching...
RCom to shut down 2G GSM network in Gujarat Reliance Communications said it has asked subscribers in Gujarat to move to its 4G network as its 2G spectrum in the state is expiring at the end of this month."The Company has initiated migration of its customers in Gujarat circle to an all 4G network, prior to expiry of 2G ...
Bharti Airtel starts VoLTE roll-out, service live in Mumbai Bharti Airtel launched its Voice over LTE (VoLTE) services today, starting in Mumbai, and said call charges will remain the same.Airtel VoLTE, which works over 4G, will offer customers HD quality voice calls along with faster call set up time."Airtel VoLTE will be availab...
Bharti Airtel unveils 5GB-per-day 4G pack Bharti Airtel has become the first operator in India to break the 2GB-per-day cap under its daily data plans, offering up to 5GB per day under its various plans. Under the new plans, customers can recharge for various denominations that allow them to get 1 GB, 2 GB, 2.5 GB, ...