HOME > CONSUMER > APPS > Flipkart beats Amazon in a user survey

Flipkart beats Amazon in a user survey

flipkartIndia’s leading e-commerce marketplace, Flipkart has emerged as India’s most preferred e-commerce platform, the company said quoting “E-tailing Leadership Index” of research firm RedSeer Consulting.

“With an overall score of 95, Flipkart has been ranked ahead of players like Amazon (87), Snapdeal (66), Paytm (65) and Shopclues (59), in the second edition of the survey for the months of May-July 2016,” it said.

RedSeer is a Bangalore-based market research firm.

The quarterly survey was conducted among 3000 online shoppers across 30 cities and was split between SEC A, B and C population, with equitable distribution of age group and gender.

The respondents were asked to reveal their most trusted brand, best value proposition and great buying experience.

Flipkart scored the highest in all the parameters, it said.

Customers across India voted overwhelmingly for Flipkart for its superior product availability, variety, quality and also price competitiveness.

“Flipkart showed the highest improvement in customer experience which included web and app experience, delivery time, reverse pick up speed, customer support and ease of return,” the e-commerce company said.

Flipkart, which easily dominated the Indian online retail sector for years, has come under increasing competition from US-based Amazon, which according to some reports, has overtaken the Indian company in terms of traffic.

Amazon has distinguished itself by investing heavily into logistics and distribution, even as Flipkart continued to rely heavily on third-party couriers.

However, recently, Flipkart has started fulfilling its orders by itself via its eKart distribution company.

It has also introduced innovations such as Flipkart Assured, no-cost-EMI and product exchanges.

Follow ULTRA.news
JIO Wallet Offers: Paytm, Amazon, PhonePe give cashback on 399 recharge Wallet players like Paytm, Mobikwik, PhonePe and AmazonPay have come up with cash back offers for Reliance Jio users who want to take advantage of the Rs 399 recharge scheme valid till today midnight.Last week, India's largest wireless Internet provider said anyone rechargin...
Flipkart sales double this year on Big Billion Days Flipkart, one of India's top two online market places, said it saw twice as much business as part of its Big Billion Day Sale this year compared to the last.The company said it added over 3000 sellers to Flipkart Millionaire Club in a span of just five days of TBBD sale. The...
FLIPKART BIG BILLION SALE: Bajaj Finance offers no-cost EMI Bajaj Finance will offer 'no cost EMI' schemes on over four lakh products during the Flipkart's 'Big Billion Days' sale that starts tomorrow and ends on Sunday to its existing customers."The existing EMI Card customer can transact on Flipkart without any processing fee or an...
WALLET BATTLE: ICICI Bank offers free cashback on Flipkart, Amazon, Reliance ICICI Bank is offering cash back of up to 10% for those who use its free Pockets prepaid payment card on platforms such as Flipkart, Amazon and Reliance Retail.Pockets prepaid card is a free card that is delivered to anyone who installs ICICI Bank's wallet app -- Pockets -- a...
India bitcoin law not ready yet – Finance Ministry Finance Minister Arun Jaitley said there was no law on the use of bitcoin and similar crypto currencies in India, and users of such currencies may not get recourse to legal remedies for any damage.However, Jaitely added that the government has set up a committee that is expec...
Yes Bank launches impulse buying app ‘Tap To Shop’ Trying to differentiate itself from regular ecommerce websites and apps, Yes Bank has launched an impulse buying app known as Tap To Shop.Unlike regular online shopping apps, Tap To Shop will be focused exclusively on delivering deals that are not available at most times. The...
ALTBalaji joins Amazon’s Fire TV platform ALTBalaji, the video app from Indian film and television content producer Balaji Telefilms, has joined the Amazon Fire TV platform, joining around 5,200 apps already on the platform.Some of the apps on Fire TVThe e-retailer launched its video device in India two months a...
SpiceJet enters e-commerce business with Amazon SpiceJet, arguably the most aggressive low-cost carrier in India, has entered the e-commerce business with a new venture named 'SpiceStyle!' and also tied up with online giant Amazon.SpiceStyle.com mostly offers fashion itemsProducts from the company will be available vi...
Amazon Fire TV Stick Launch: Airtel offers 100 GB data free Bharti Airtel said it would provide 100 GB of free high-speed data to anyone who purchases Amazon’s Fire TV Stick in India.The offer is available to Airtel customers on broadband as well as '4G Home Wifi', but not to normal, handset-based 4G users.The data quota can b...
Vodafone customers to get Rs 250 cashback on Amazon Prime subscripton Amazon Prime App in IndiaVodafone said any of its subscribers that uses its website or app to subscribe to Amazon Prime service in India will get Rs 250 cash back in the form of payment balance in their Amazon account.Technically, operators in India are forbidden from gi...
SUSPENSE: Will Flipkart sell OnePlus 3 or not? With minutes remaining for the planned 4 PM flash sale of heavily discounted OnePlus 3 phones, the suspense over whether Flipkart will actually go ahead with the sale or not has hit a peak.On social media, there are reports that Flipkart will actually go ahead and conduct a s...
Will OnePlus 3 from Flipkart get warranty support from manufacturer? OnePlus 3, arguably the most successful premium phone of 2016 in India, may not get warranty support from the manufacturer if purchased from Flipkart, going by a statement by the company.The company issued a statement that seemed to suggest that Flipkart's sale of the mod...
Flipkart to sell OnePlus 3 with huge discount; Company says not done! Flipkart, the homegrown ecommerce giant, has listed OnePlus 3 as one of the prominent mobile deals being offered under its 'Big Shopping Days' sale to be held from Saturday, Dec 17 onwards.It has also put up a 'coming soon' page for the sought-after smartphone model.H...
Noble Skiodo launches 40-inch Android TV at Rs 24,999 Noble Skiodo, a new-age TV brand that sells exclusively via Amazon, has launched one of the cheapest 40-inch smart TVs in India.The 42SM40P01 Full-HD LED TV will be priced at Rs 24,999 and comes with a Cortex A7 Dual Core CPU running on android Kitkat 4.4.The televisi...
Amazon India to launch Prime video streaming service Amazon, one of India's top two online retailers, sent out a teaser today with a promise that Amazon Prime Video is coming soon to India.Prime video is a service like Netflix that streams TV shows, films and other content.The service was launched in the United States ten y...
Nike starts online sales in India US sports goods manufacturer Nike has started online retail operations in India via its portal Nike.com.India-based users can now order from the global portal and have it home delivered.Earlier, only certain markets such as Australia, Hong Kong and Indonesia were bein...
Noble Skiodo launches washing machines at Rs 5,999 on Amazon After establishing its presence in smart TV business with Amazon India, Noble Skiodo, has launched its washing machines on the website with a starting price at just Rs 5999 ahead of the upcoming festive season.Noble Skiodo is offering three price points -- Rs 5,999, 7,999 &am...
Infibeam to offer Ecommerce solutions in Middle East & Africa Infibeam Incorporation Limited, a Indian ecommerce company, said it entered into licensing agreement and joint venture with Dubai-UAE based KSK capital for offering "e-commerce solutions to merchants and consumers" in about 40 countries in Middle East & Africa.It was ...
Samsung Galaxy On8 is the best Diwali mobile offer from Amazon, Flipkart, Snapdeal? Are you wondering about buying the Xiaomi Redmi Note 3, but worried about lack of 4G voice on it?Are you disappointed about the lack of big compelling deals on new mobile phones in the Diwali offers issued by Amazon, Flipkart, Snapdeal and so on this year?Worry not. Samsu...
AMAZON DIWALI 2016 Sale : Top 10 MOBILE deals Amazon has kickstarted its 'Great Indian Fesival Sale' today morning and is offering some decent deals on mobile phones, especially smartphones, for those on the lookout for value.The most interesting offers are on the Moto range, followed by Samsung, Xiaomi and LeEco. ...
Flipkart Big Billion Day Mobile Sale: Xiaomi Mi5 @Rs 17,999; Moto X Style, Samsung A8 @Rs 19k; Le2 f... What do you do when your rival Amazon is holding its big holiday sale two days ahead of you? If you're Flipkart, you make sure that your customers know what's in store for them if they wait.According to clues we've picked up from the social media and other promotions, Flipkar...
Flipkart warns users about fake offers ahead of Big Billion Day Sale 2016 Flipkart, one of India's top online shopping sites, has warned users not to click on suspicious links or otherwise give credence to purported offers from the website seen on social media platforms."With the Flipkart Big Billion Days just round the corner, a host of fake o...
Now, get Jet Airways air miles when shopping from Flipkart Jet Airways has launched a new online shopping platform which will reward its users with its air miles that can be redeemed for booking flights later.The first partner in the venture is Flipkart, which will provide the back-end support.Points are earned every time a custo...
Ola adds support for Siri, Apple Maps to its cab hiring app Ola, one of India's largest cab aggregators, said it has integrated Siri andApple Maps to its mobile app for iOS 10.The company also  launched an app for Apple Watch users.Using just their voice iPhone and iPad users running iOS 10 can simply say, “Hey Siri, get me an Ola...
Chetan Bhagat’s “One Indian Girl” to start shipping on Sunday Chetans Bhagats new book, 'One Indian Girl' will start shipping on Sunday. The novel is now available for preorder on Amazon for Rs 119.The author announced the title of his new book last month .Bhagat had earlier said that the new book will be written in female first per...