Maruti Suzuki customers can now avail free service at their home

Maruti Suzuki, India’s largest carmaker, said customers can now request paid and free services and repairs for their cars at their home.

The company announced a new doorstep service called ‘service on wheels’.

The facility will be available for both regular cars as well as those sold via NEXA dealerships.

This will not only benefit Maruti Suzuki customers located in far flung areas but also the customers in urban areas who are unable to visit the workshop due to paucity of time,” the company said.

Service on Wheels covers both paid and free services as offered by a standard Maruti Suzuki Service Centre, along with repairs, under body inspection, oil changing, filter cleaning and other facilities.

The service can be availed by all Maruti Suzuki cars, including CNG variants.

The company, which already has 3,600 regular workshops across more than 1,800 towns, did not clarify how the service has to be booked, or where it is available.

The vans are equipped with all modern tools and technologies to undertake service, repairs and other related jobs, it said.

The launch comes in the midst of a severe downturn in the auto market in India that has forced companies, including Maruti Suzuki and Tata Motors, to slash production, hurting employees.

The downturn is in turn the result of an economy-wide slow down caused by the withdrawal of cash stimulus by US Federal Reserve, which has resulted in money flowing back to the US market from emerging economies like India.