BPO provider HGS rides COVID wave to record profit

Hinduja Global Solutions, one of India’s top pure-play business process outsourcing companies, has been able to turn the massive challenge posed by COVID lock-down restrictions into an opportunity, posting record profits for the year. Like many organizations that depend on thousands of staff working inside a single building, Hinduja Global Solutions found its working model […]

Center wants states to include e-commerce, IT-BPO in essential services

Ministry of Electronics and Information Technology, Government of India, has requested all state governments to include IT and BPO employees, as well as e-commerce, in their list of essential services. Several state governments, including Maharashtra, Kerala, Tamil Nadu and Andhra Pradesh, have announced strict curbs on the movement of people and the functioning of shops […]

Infosys CEO Salil Parekh dismisses growth concerns

Infosys CEO Salil Parekh reassured investors that the IT services behemoth was not facing a growth crisis because of the replacement of traditional sourcing models with digital services. He said new age services — such as analytics, marketing, digital product design, digital system integration, cloud migration and cyber security were already at a huge size, […]

Mphasis to sell much of domestic business to Hinduja Global

Mphasis, a leading IT services provider, said it has signed a definitive agreement to transfer a significant portion of its domestic business, subject to regulatory approvals, to Hinduja Global Solutions (HGS), a global BPM leader in optimizing customer experience for clients. In a separate statement, HGS said the move will add 7,000 “customer experience professionals” […]