TRAI PACK ACTIVATION: Dish TV, Tata Sky, D2h and Airtel Digital flooded with complaints on social media

Customers of DTH networks have been flooding social media, particularly Twitter, with messages of frustration as the implementation of the new TRAI rules on channel pricing hits its third day today. Among the DTH providers transitioning customers are Airtel Digital, Tata Sky, Dish TV, Videocon D2h and Sun Direct. Many customers are complaining of being […]

Complaints against telcos drop sharply as 4G takes off

Complaints against all telecom providers except Bharti Airtel dropped in 2016, possibly in reaction to the emergence of new operator Reliance Jio and the explosion of 4G data capacity. The total number of complaints lodged with the regulator TRAI against telecom firms dropped 15% in 2016 to 19,774 from 23,293 in 2015 and 20,386 in […]

Govt of India starts crack down on low-quality medicine makers

The government of India has started conducting inspections at drug manufacturing units across the country to prevent the production of low-quality drugs and medicines in India. Typically, inspections are conducted by state authorities, while central agencies largely confine themselves to checking quality of final products put up on store shelves. However, in the last few […]

Gurgaon resident seeks Rs 1.25 cr damages from PepsiCo in ‘Slice’ complaint

The National Consumer Disputes Redressal Forum, the apex consumer court in India, has dismissed a petition by Gurgaon-resident Gaurav Garg seeking a compensation of Rs 1.25 cr from PepsiCo India and its bottling partner after allegedly falling ill as a result of consuming a bottle of ‘Slice’ bottled mango drink. The NCDRC said the amount […]

India Post cannot be prosecuted for lost parcels – Consumer Commission

The National Consumer Rights Redressal Commission, India’s top consumer court, has reversed orders by lower foras that had awarded damages in lieu of a registered post that was lost in transit by India Post. Presiding member Justice JM Malik set aside the orders of district and Chhatisgarh state consumer commission after holding that India Post […]

Govt writes to district forums not to reject telecom complaints

The government of India, through Ministry of Consumer Affairs, has written to all consumer disputes redressal bodies asking them not to reject consumer complaints against telecom operators as many of them have been doing for years. Consumer forums, including state-level bodies, have regularly dismissed complaints against companies like Bharti Airtel, Vodafone, Idea, Reliance Communications and […]

MNP fumble: Vodafone, Airtel told to compensate Kolkata resident

Vodafone and Bharti Airtel have been told to compensate a customer after Vodafone disconnected a customer who ported from Airtel saying that the customer did not pay Airtel’s bills. The North 24 Parganas district consumer forum found that Bharti Airtel guilty of issuing ‘vague bills’ to a customer who had already ported out of the […]

Builder argues real estate investment not covered under consumer law

Giving relief to a builder, the National Consumer Disputes Redressal Forum has asked the Punjab State Consumer Disputes Forum to determine whether someone who buys a real estate property without the intention of living in it can be given protection under consumer laws. In a case involving delay in the hand-over of flats, real estate […]

Karbonn Mobile to compensate after it runs out of stock for warranty replacement

Karbonn Mobile has been told to pay Rs 5,000 as compensation and litigation expenses after the company said it no longer had a new handset to give to a customer whose handset stopped working properly during warranty time. The company was also told by the District Consumer Forum in Ferozepur to return the original cost […]

Ghaziabad consumer forum dismisses case against Bharti Airtel despite DoT clarification

Despite repeated clarifications from the Central Government, a district consumer forum has dismissed a consumer complaint against Bharti Airtel Ltd and asked the consumer to set up arbitration against the telecom company to resolve a billing dispute of Rs 347. Arbitration panels are usually set up for heavy matters that typically involve hundreds or thousands […]

Bharti Airtel fined Rs 5 lakh for insensitive customer service

A New Delhi consumer forum has imposed a fine of Rs 5 lakh on Bharti Airtel Ltd after the company continued to seek dues from a person even after the bill was paid. In a complaint by IT professional Jasmeet Singh Puri, the forum also expressed its consternation at the “lackadaisical attitude” of Bharti Airtel’s […]

Builder Emaar MGF penalised for delay, deceptive practice

Real Estate builder Emaar MGF has been penalized by the National Consumer Disputes Redressal Commission for “deceptive practice” for “mischievously and cleverly” not giving a fixed delivery date before taking 11 lakhs from the customer for plot in Mohali. The Commission found that Emaar MGF had induced its customer to pay more than Rs 11 […]

Standard Chartered Bank fined for levying “minimum balance” charges

Standard Chartered Bank has been told to pay two of its customers in India Rs 34,293.24 for levying ‘minimum balance’ charges on them without sufficient intimation. The bank had charged Rs.750, Rs.830 and Rs.830 to the accounts of Surinder Pal Arora and Nirmal Arora of Kirti Nagar, New Delhi, for failing to maintain Rs 10,000 […]

ICICI Bank told to pay Rs 50,000 for wrongly dishonoring cheque

ICICI Bank Ltd has been asked to pay Rs 50,000 to a person whose cheque was wrongly rejected by the Bank despite his account having sufficient balance. The National Consumer Disputes Redressal Commission asked the bank to pay Rs 40,000 as compensation and Rs 10,000 as costs to Rajendra Kumar Agarwal, a resident of Kolkata. […]

Dead insects in Fanta; Hindustan Coca-Cola to pay

The National Consumer Disputes Redressal Commission of India has dismissed an appeal by Hindustan Coca-Cola Beverages, a part of The Coca-Cola Company‚Äôs Bottling Investments Group, against an order by a lower court awarding compensation to customer who found dead insects floating inside a Fanta bottle. Asking for relief, Hindustan Coca-Cola said there was no proof […]